Lucy And Adam have replied to our customer satisfaction survey. Read on to discover their experiences with Classic Bridal Cars.

FIRST CONTACT

 Your Overall Rating: 5 out of 5

 Your Comments on our phone manner, availability, advice, general helpfulness: Very helpful, able to accomodate our late request for an inspection.  I liked the fact that you were honest and open with all aspects of our booking you wedding cars for our day.

Your Comments on our brochure - layout, content, presentation: Brochure is fantastic, great pictures of wedding cars  with helpful tips etc.

 VEHICLE INSPECTIONS AND BOOKINGS

 Your Overall Rating:  5 out of 5

 Your comments on the inspection process, and our showroom:   Was great to be able to look at the cars with my partner in private.  It enabled us to discuss our options and budget in private.  However you were near to answer questions.  Great!

 Your comments on the presentation, condition, etc of the vehicles: Great presentation, all bridal vehicles clean and polished.  Set out well so that my partner and I were able to compare cars, colours,styles etc.

Your comments on inspection times and availability: Very open and accomodating, especially considering I only called a few hours before I wanted to inspect.

 OUR COMPETITORS:

I would be interested to hear how many and which of our colleagues you also visited: (actual names were provided by the customer, but have been left out for legal reasons)

A) Wedding Car Company A

B) Wedding Car Company B

 C)  Wedding Car Company C

And what you thought of their product

A) Not enough selection.

B) Never responded to our questions & inquiry.

C) Quality not good enough-far toexpensive.

Was their price Less expensive or more expensive  -

A) Average   B)Average  C) Average

 What were the three most important factors that made you choose Classic Bridal Cars over our colleagues?

1)  Helpfulness,honesty.

2) Brochure,photographs,customer thank you letters.

3) Standard of the wedding cars A+ 

Based on your experience so far, would you be comfortable in recommending us to others?  Yes

AND FINALLY

What would you consider the single most important thing that Classic Bridal Cars could do for you on your wedding day: 

 Be on time! Drivers be friendly and shire in our happiness.

 Thank you for your time, if you would like to discuss anything further, please call me.

 Cheers

 Steve Kennedy

Classic Bridal Cars

Setting the benchmark for quality and service

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