Sharon And Clayton  have replied to our customer satisfaction survey. Read on to discover their experiences with Classic Bridal Cars.

FIRST CONTACT

 Your Overall Rating:  5 out of 5

Your Comments on our phone manner, availability, advice, general helpfulness: Very professional and helpful being available outside normal work hours.

 Your Comments on our brochure - layout, content, presentation:  Brochure is very wll laid out in a classic way to complement your name.  We liked the wedding hints and good to see achievements.

 VEHICLE INSPECTIONS AND BOOKINGS:

  Your Overall Rating: 5 out of 5

 Your comments on the inspection process, and our showroom:  All the wedding cars were easy to look at and access.  Showroom was clean, organised and office area was well presented.

 Your comments on the presentation, condition, etc of the vehicles:  Everything looked well presented and looked after.  Good to see and hear of consistant mainenance of wedding vehicles.  (Especially as we had a 2nd visit to see the limo that was out for service. )

Your comments on inspection times and availability:  Very good suited our availability.

 OUR COMPETITORS:

I would be interested to hear how many and which of our colleagues you also visited: (actual names were provided by the customer, but have been left out for legal reasons)

A) Wedding Car Company A

And what you thought of their product

A) Ok cars, not very friendly,seemed disinterested.

 Was their price Less expensive or more expensive  -

A) Average

What were the three most important factors that made you choose Classic Bridal Cars over our colleagues?

1)  CBC had the bridal cars we wanted and suited us most.  Very friendly and professional.

 Based on your experience so far, would you be comfortable in recommending us to others? Yes

AND FINALLY

 What would you consider the single most important thing that Classic Bridal Cars could do for you on your wedding day:  Enjoy the day with us by continuing to be professional but still friendly and fun.

Thank you for your time, if you would like to discuss anything further, please call me.

 Cheers

 Steve Kennedy

Classic Bridal Cars

Setting the benchmark for quality and service

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