Kim And Chaun have replied to our customer satisfaction survey. Read on to discover their experiences with Classic Bridal Cars

FIRST CONTACT

 Your Overall Rating:  5 out of 5

 Your Comments on our phone manner, availability, advice, general helpfulness: The person who answered the phone conducted herself in an excellent manner. The appointment was very convenient for us.

 Your Comments on our brochure - layout, content, presentation:  Very surprised on the detailed and presentation on the brochure.

 VEHICLE INSPECTIONS AND BOOKINGS

 Your Overall Rating:  5  out of 5

 Your comments on the inspection process, and our showroom:   We were very happy to go round on our own to inspect the wedding cars and have a "feel and see" without having the owner standing with us.

 Your comments on the presentation, condition, etc of the vehicles:  Excellent condition of wedding cars, very well maintained.

  Your comments on inspection times and availability:  As we were the last couple to inspec on the day, the inspection time was flexible and not rushed.

 OUR COMPETITORS:

I would be interested to hear how many and which of our colleagues you also visited: (actual names were provided by the customer, but have been left out for legal reasons)

A) Wedding Car Company A

And what you thought of their product

A) Service and general information was very low.

 Was their price Less expensive or more expensive  -

A)   Average What were the three most important factors that made you choose Classic Bridal Cars over our colleagues?

1) Convertible silver car.  2)  Price  3) Condition of wedding cars.

 Based on your experience so far, would you be comfortable in recommending us to others?  Yes 

AND FINALLY

What would you consider the single most important thing that Classic Bridal Cars could do for you on your wedding day:  To provide the service we experienced on the appointment day.

Thank you for your time, if you would like to discuss anything further, please call me.

 Cheers

 Steve Kennedy

Classic Bridal Cars

Setting the benchmark for quality and service

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