Renee and Peter  have replied to our customer satisfaction survey. Read on to discover their experiences with Classic Bridal Cars.

FIRST CONTACT

Your Overall Rating:  5 out of 5

 Your Comments on our phone manner, availability, advice, general helpfulness:

 The advice & helpfulness on our initial phone call was what got us to come to the showroom.  We instantly knew that we would be dealing with some experienced and professional.

Your Comments on our brochure - layout, content, presentation:

 The brochure was fine,however we looked at the website as more of a reference.  It was easy to use and outlined all the information we needed.

VEHICLE INSPECTIONS AND BOOKINGS

  Your Overall Rating: 5 out of 5

 Your comments on the inspection process, and our showroom:  

 The showroom is immaculate and we were given time to inspect the cars for as long as we liked. Steve helped us to differentiate between the ones we liked.

Your comments on the presentation, condition, etc of the vehicles:

 The presentation of the vehicles was great.  They were close together so we could compare them and the condition of the interior was fantastic.

Your comments on inspection times and availability:

 Availability was fine and advice on the layout plan for the day was great.

OUR COMPETITORS:

I would be interested to hear how many and which of our colleagues you also visited: (actual names were provided by the customer, but have been left out for legal reasons)

 A) Wedding Car Company A

B) Wedding Car Company B

 c) Wedding Car Company C

Was their price Less expensive or more expensive  -

A)  Less expensive

B)  The same

C)  more expensive

What were the three most important factors that made you choose Classic Bridal Cars over our colleagues?

1) Experience & professionalism.  We felt comfortable that all would run smoothly.

2 )Car choice-you had the colour  & amoun t of cars we need.

3) The presentation of the cars themselves-very well maintained.

 Based on your experience so far, would you be comfortable in recommending us to others?  Yes 

AND FINALLY

 What would you consider the single most important thing that Classic Bridal Cars could do for you on your wedding day:

Get us where we need to be ontime and with a smile.

Thank you for your time, if you would like to discuss anything further, please call me.

 Cheers

 Steve Kennedy

Classic Bridal Cars

Setting the benchmark for quality and service

 [AB1]Could not understand