Carol & Matt
FIRST CONTACT
Overall Rating: 5 out of 5
Comments on our phone manner, availability, advice, general helpfulness:
Excellent, we were late for our appointment due to traffic and were met with very friendly relaxed service.
Their Comments on our brochure - layout, content, presentation:
Excellent, the cars displayed in use were lovely to see.
VEHICLE INSPECTIONS AND BOOKINGS
Overall Rating: 5 out of 5
The inspection process, and our showroom:
Very relaxed yet helpful and informative. The bridal cars were clean and well presented and we did not feel pressured to get a more expensive car.
Their comments on the presentation, condition, etc of the vehicles:
The bridal cars are just beautiful and having availability stickers was useful.
Your comments on inspection times and availability:
Classic Bridal Cars' flexibility was greatly appreciated.
OUR COMPETITORS:
I would be interested to hear how many and which of our colleagues you also visited: (actual names were provided by the customer, but have been left out for legal reasons)
Nil, we did website enquiries only.
And what you thought of their product
We got a lot of attitude over the net. So visisted Classic Bridal Cars first and loved the experience.
Was their price Less expensive or more expensive -
All quotes were more
What were the three most important factors that made you choose your wedding cars from Classic Bridal Cars over our colleagues?
1) Friendliness- they were able to offer advise on the bridal cars.
2) Price- the price of the wedding cars quoted was excellent.
3) Lack of pressure, we were'nt forced to make a choice.
Based on your experience so far, would you be comfortable in recommending us to others?
Yes
AND FINALLY
What would you consider the single most important thing that Classic Bridal Cars could do for you on your wedding day:
Turn us both up on time! we feel from our meeting that this will not be an issue and hope the drivers can help with our nerves.
Thank you for your time, if you would like to discuss anything further, please call me.
Cheers
Steve Kennedy
Classic Bridal Cars
Setting the benchmark for quality and service