FIRST CONTACT

 Your Overall Rating: 4 out of 5

 Your Comments on our phone manner, availability, advice, general helpfulness:

Phone manner was excellent - very easy to understand. Availability was exceptional with viewing appointments  of bridal cars after work hours.

Your Comments on our brochure - layout, content, presentation:

Very informative.

 VEHICLE INSPECTIONS AND BOOKINGS:

Your Overall Rating:  4 out of 5

 Your comments on the inspection process, and our showroom:  

Able to walk comfortably between all cars.  Nice to know you are only people inspecting (1 at a time). Great suggestions of different wedding car combina;tions.

Your comments on the presentation, condition, etc of the vehicles:

 Wedding vehicles in superb condition.

OUR COMPETITORS:

 I would be interested to hear how many and which of our colleagues you also visited: (actual names were provided by the customer, but have been left out for legal reasons)

 A) Wedding Car Company A

And what you thought of their product:

A) Cars squashed into showrrom.  Not as many awards.

Was their price Less expensive or more expensive  -

A) compartatively the same

 What were the three most important factors that made you choose Classic Bridal Cars over our colleagues?

1) You had the bridal  cars we wanted in correct colours

2) Attention to detail guarantees that the service will fufil expectations.

3) Close to our home

 Based on your experience so far, would you be comfortable in recommending us to others? 

 Yes

AND FINALLY:

What would you consider the single most important thing that Classic Bridal Cars could do for you on your wedding day:

Provide the reuested cars with well presented & professional drivers. The refereshment options will be greatly appreciated. 

Thank you for your time, if you would like to discuss anything further, please call me.

 Cheers

 Steve Kennedy

Classic Bridal Cars

Setting the benchmark for quality and service

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